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Case Study: Willson International
Customs Broker Avoids Millions of Paper Documents a Year with New ECM Solution
"[With our new ECM solution], all our archived shipment documents will be online … where customers can immediately access them using an intuitive graphical interface."
- Arik Kalininsky, Vice President, Information Technology, Willson International
Willson International handles customs paperwork for companies that move goods between Canada and the United States. Willson wanted to find a more efficient way to handle millions of paper documents generated each year. First, it used Microsoft Office SharePoint Server 2007 to convert incoming customer faxes to digital files. Then, it upgraded to Microsoft SharePoint Server 2010 to create a complete enterprise content management (ECM) system that eliminates all the paper associated with shipments. Willson has improved customer service by retrieving archived shipment documents in minutes rather than days. Customers will even be able to serve their own document requests by using a customer extranet. Willson will ultimately slash paper storage costs by U.S.$100,000 annually. It has also improved employee productivity by 25 percent and can process increasing volumes with existing staff.
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