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Case Study: Telus
Telecom Company Embraces Social Computing, Streamlines Formal Learning
"With its many social, learning, video, and other collaboration facets, this SharePoint Server 2010–based solution will serve as our ‘virtual water cooler.’ "
- Dan Pontefract, Senior Director of Learning, TELUS
TELUS, a Canadian telecommunications company, spent considerable resources on third-party learning for its 35,000 team members. The company shifted its investment and adopted Microsoft SharePoint Server 2010 to serve as the focal point of a new information and social learning initiative. TELUS, which worked with partner imason, will use the system to support learning through a formal, informal, and social content paradigm, including networking, blogs, wikis, videos, communities, and collaboration sites to foster knowledge sharing among team members. Team members will be able to learn more quickly because knowledge will be readily available from experts within the company, as opposed to solely through scheduled classes. The company also expects to see increased team member engagement, better sharing of institutional knowledge, and 20 percent savings on learning costs in 2010 alone.
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