By Vertical
- IT/ITES
- TELECOMMUNICATIONS
- MANUFACTURING
- BANKING AND FINANCIAL SERVICES
- HEALTHCARE INSURER
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With over 86% of employees being ‘Millennials’, Virtusa wanted to transform the way its employees worked, learned, shared and connected to accelerate innovation, increase collaboration and transparency and to drive productivity across the company. Virtusa chose Microsoft SharePoint to build a platform that brought together the systems of records and systems of engagement to transform and integrate social practices into its core processes of software development, people management and sales. The Social platform called V+ Integrates their ERP, CRM,IPM, Messaging, Portals and Search platform to deliver a consistent Social graph across. V+ powers vInnovate – the Ideation engine, RAVE a peer recognition and appreciation engine and Vingo the Enterprise Search platform. Virtusa will also soon be one of the early adopters of SharePoint2013.
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As with most mergers iGATE and Patni at Merger had multiple portals and knowledge management systems. iGATE was on PeopleSoft Enterprise portal while Patni on SharePoint 2007,skills on PeopleSoft were limited and the time to market and maintenance costs were high which led to a unanimous decision by both iGATE and Patni to standardize iSpace their Intranet, iKen - knowledge Management Portal and Viva - customer portal on SharePoint.
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Infosys wanted to build an internal social networking site—something similar to Facebook or Twitter , to keep employees engaged and excited to be at Infosys, and that led to the launch of Infy Bubble, Developed in 5 months using SharePoint 2010 and FAST Search , Infy Bubble today hosts about 80,000 profiles , 300,000 connections and has helped Infoscians tap into a larger talent and knowledge pool.
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L&T Infotech used Microsoft SharePoint Server 2010 to create CliquePoint™, an enterprise social networking tool to foster the culture of collaboration. It includes wikis, blogs, and team sites, in addition to social networking elements and has helped boost employee productivity by 20 percent.
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The company chose Microsoft SharePoint Server 2010 for building PeopleHub, a unified corporate intranet portal that extends to employees across the organization. There is now a single access point to all application content, transactions, and information sources. The portal offers a personalized user experience along with integration with SAP and knowledge management applications.
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Infosys Software engineering project teams involve people from multiple offices, who relied on file-share based methods for storing and sharing information, including requests for proposals (RFPs), budgetary worksheets, and source code. Information existed in silos: on local and network file shares, storage appliances, and in Microsoft Office SharePoint Server 2007–based portal sites.Infosys launched Infosys Colloaboration platform to consolidate all of this.
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In 2001, Wipro created an internal knowledge management portal called KNet, Over time, Wipro created several Web applications on KNet to meet the knowledge management needs of different groups. One of the most popular was Konnect, a people-finding tool that employees used to locate peers with specific expertise. Konnect now has all social features such as profiles, blogs, wikis etc integrated and enables search across content and people to respond faster to business.
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The new portal, called ‘People Portal 2’ was launched in April 2011 on SharePoint 2010. The key features and upgrades include faceted search, robust expertise finding via customizable My Sites combined with search on all fields of a person’s profile, and a front-end site structure based entirely on managed metadata.
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MindTree’s Senior Management regularly monitors a number of key measures to evaluate performance and make decisions (including overall staff utilization, business unit utilization, and the types of projects underway with the highest and lowest utilization, to name a few).This dashboard is delivered using Visio Services, Excel services by Integrating with SAP.
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Hexaware built a range of role-based integrated dashboards that would provide senior management and other business users with the ability to gather, review, and drill down on business unit utilization data, eliminating the need for manually created performance reports.
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Infosys Enhances Its Corporate Website with Web Content Management Solution. SharePoint not only met Infosys’ need for web content management, but also provided a wealth of features for content writers and designers to work with and streamline its process for creating and publishing websites.
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Infosys leadership concluded that if the sales force used SAP as its primary work environment, it would be easier to capture knowledge throughout the sales process. This information could be reused to reduce repeat efforts and to gain insights that would help the company close deals and boost its win ratio. Toachieve extended adoption of SAP CRM, Infosys needed to provide simple access to the application and ground it in a collaborative environment and that was made possible using Duet ,Duet Enterprise offered the right set of capabilities to extract data from SAP and enable users to work with it in SharePoint and Microsoft Outlook”.
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Virgin Mobile India’s call Centre management needs to review many important performance indicators in real time to ensure effective call Centre operations, such as call volume, the number of agents on the call floor, the geographic distribution of incoming calls, and other data. From this data, Virgin Mobile India call Centre management relies on a number of daily and weekly standalone graphical Interactive Voice Response (IVR) and Queue reports to review trends, analyze performance, and support decision making.
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TTSL needed a constructive knowledge management system to be able to target information to specific internal audiences, invite discussion, and keep everyone up to date on company and industry news. Employee readiness was also a key challenge for TTSL. Newly-hired employees didn’t know where to look for information, increasing their learning curve and reducing their productivity.
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The company had automated processes to log breakdown calls from employees. Engineers from Ashok Leyland IT team handle these calls in person or through remote management tools. However, for any IT services requests such as requisition for a new laptop, replacements, mobile phones, printers, scanners or even Internet data cards was a manual process. An employee would put in the request through email or standard paper forms. He would then take an approval over email or on the paper form from various approvers. These would then be handed over, or sent via courier to the IT department. Even verbal requests from senior management were accepted.
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YES Bank wanted to automate processes to reduce turnaround time for its customers, improve efficiency and make real-time business intelligence available for its employees. YES Bank chose Microsoft SharePoint 2010 to automate 150 processes, get real-time business intelligence and to make it easier for people to work together.
Benefits
- Process automation lead to 40% reduction in turnaround time
- Decision making speeds up by 70%
- Faster on-boarding of employees
- Availability of BI to the last mile ensures far greater insights
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ABFSG wanted to have an intranet which is far more engaging, where users can contribute with content and ideas, benefiting from collective intelligence. A tool to enhance collaboration across businesses, and come out as an integrated financial service provider. Some of the modules implemented in the SharePoint based intranet include My Site, Corporate Communication, Ideation, Q & A, Hot Deals, Blog Wikis, Resource Center, and Search.
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Star Union Dai-ichi’s customer and sales portal allows its agents and customers to log in for all the necessary information, for example policy details, online payments, premium statements, premium receipts, and unit statements for customers’ benefits and fund switching operations, pending payments, and net asset value for customers’ and agents’ usage.
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Bajaj Finance Limited is one of the most diversified Non Banking Finance Company (NBFC) in the market catering to more than 5 million customers across the country. The company has a widespread presence as one of the largest retail financing companies in India, having a network of over 2000+ consumer durable partners serviced through 70+ locations.
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Apollo Munich Health Insurance, a joint venture between The Apollo Hospitals Group, its associates and Munich Health, operates as a standalone health insurer. It offers innovative health, accident and travel insurance solutions on a pan-India basis. Headquartered in Gurgaon, the company has more than 50 offices across major metros and category-A cities and towns.
Apollo Munich wanted to increase the level of engagement with its customers. For this, the insurer set up an integrated health and wellness portal that enables customers to carry out their health and lifestyle assessments and manage medical reports on a single platform. The company leveraged SharePoint to launch https://www.myapollomunich.com, which is currently open for their enterprise customers.
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