Enterprise Search
Review the following case studies to learn more about the enterprise search capabilities of Office SharePoint Server 2007.
| KONE |  |
| |  | | Manufacturer Implements New Global Web Presence to Serve Customers, Help Drive Sales |
Posted 2009-09-03 |
|
| | KONE is a leading elevator and escalator manufacturer. The global company sees the Internet as a channel to provide information needed by customers, but its content management solution made it difficult to keep Web sites around the world current. KONE built a new global Web presence—including 48 Web sites in 16 languages—based on Microsoft® Office SharePoint® Server 2007. Today, content coordinators around the globe can easily keep Web sites up-to-date—a capability that, when combined with the search functionality provided by Office SharePoint Server 2007, enables prospective customers to find the information they need and is helping drive new sales. KONE also deployed Office SharePoint Server 2007 for a new global intranet, which will enable the company to support both internal and external Web sites with a single technology solution and skill set. | | |
| |
| Kraft Foods | |
| |  | | Kraft to Save $2.2 Million over Two Years with New Web Content Management Solution |
Posted 2009-09-01 |
|
| | One of the world’s largest food and beverage companies, Kraft Foods needed to give its brand groups greater speed and flexibility in connecting with consumers online. The company chose Microsoft® Office SharePoint® Server 2007 as a new global standard for Web content management and is now running its three largest Web sites on its new solution, with plans to migrate all consumer-facing Web sites by the end of 2010. Through its use of Office SharePoint Server 2007, Kraft is benefiting from streamlined Web content publishing; support for new forms of digital marketing; and the performance, scalability, and reliability needed to support more than 100 million page views per month. What’s more, the solution’s rich capabilities and ease of management are expected to save Kraft millions of dollars over the next two years in agency fees, support costs, and development costs. | | |
| |
| Dell | |
| |  | | New Dell.com Boosts the Customer Experience While Reducing IT Effort |
Posted 2009-08-25 |
|
| | Dell relies on its public Web site, Dell.com, as a key channel for its direct sales. To help customers more easily find the information they need and to simplify site management, Dell decided to redesign the underlying architecture of the site. It chose a solution based on Microsoft® products and technologies, including Microsoft Office SharePoint® Server 2007, FAST™ enterprise search technology, and the Microsoft .NET Framework. With this new solution, Dell can provide a more personal, efficient shopping experience that builds customer loyalty and helps ensure the completion of purchases. The solution also reduces the need to involve the IT department in Web content management. Finally, by transitioning to a Microsoft-based environment, Dell is confident that it has implemented a foundation that it can expand and extend to meet its ever-evolving business requirements. | | |
| |
| Intermountain Healthcare | |
| |  | | Healthcare Provider Offers Better Online Care Resources Using New Web Foundation |
Posted 2009-07-15 |
|
| | Intermountain Healthcare of Salt Lake City, Utah, provides healthcare services across Utah and southeastern Idaho. To better meet community needs and reduce IT support burdens, Intermountain moved its public Internet site from a Java-based foundation to Microsoft® Office SharePoint® Server 2007. Intermountain customized Office SharePoint Server 2007 to replicate every detail of its site brand and was able to offer innovative Web features that benefit patients and providers. The number of content authors has increased from 12 to 150 people, and the eBusiness Department is no longer a publishing bottleneck. With a flexible, easy-to-use Web foundation, Intermountain uses its Web site more strategically to improve service to the community. Pages load in one second rather than seven, and the eBusiness staff has more time to develop new features. | | |
| |
| AirTran Airways | |
| |  | | Communication and Collaboration Solution Helps Low-Fare Airline Do More with Less |
Posted 2009-07-14 |
|
| | AirTran Airways, a growing, low-fare airline focused on the business traveler, prioritizes efficiency in all aspects of its business. Even during an economic slowdown, the company continues to make investments that promote long-term cost savings. AirTran invested in Microsoft® Office SharePoint® Server 2007 to improve communication and collaboration among its geographically dispersed employees. Now, the company is able to deliver critical operations notifications instantly to nearly 10,000 people. Employees have access to tools that significantly streamline everyday tasks and minimize paper costs. Finally, Web-based collaboration sites have simplified communication with external partners and help AirTran reduce operational costs. The company expects the solution to deliver ongoing operational cost savings while improving its ability to best serve its customers. | | |
| |
| Cushman & Wakefield | |
| |  | | Global Real-Estate Firm Builds ECM Solution by Integrating Fast, Effective Search |
Posted 2009-07-10 |
|
| | Cushman & Wakefield built itself into one of the world’s largest real-estate services firms. But could it build a search application for its Marketing department, which wanted to help the firm keep its leadership position? The marketers wanted a solution tailored to the document types and metadata tags that they already used to categorize content, in order to make searches as intuitive as possible. That’s what they got with a tailored search application built on Microsoft® Office SharePoint® Server 2007. The solution, which includes out-of-the-box features in Office SharePoint Server yet looks and feels highly customized, was fast and easy to create, is flexible enough to meet new business needs as they arise, and translates to a low total cost of ownership for Cushman & Wakefield over time. | | |
| |
| WorleyParsons | |
| |  | | Engineering Services Firm Saves Three Days a Week with Simplified Web Site Management |
Posted 2009-06-30 |
|
| | WorleyParsons, a provider of professional services to the energy, resource, and complex process industries, has grown substantially through a series of mergers and acquisitions. To best reflect its international presence, and to be able to publish information in a timely manner, the company had to replace its outdated Web site. WorleyParsons used Microsoft® Office SharePoint® Server 2007 as the foundation for its new Web site. In less than three months, the company launched a new global corporate site, with tools that allow users to seamlessly publish content to WorleyParsons.com—with minimal involvement from IT. The publishing process is so much simpler that the company saves three days of time each week among IT and marketing personnel responsible for the publishing process. | | |
| |
| National Council on Compensation Insurance, Inc. (NCCI) | |
| |  | | Insurance Service Provider Boosts Value of Information Assets with New CMS Tool |
Posted 2009-06-25 |
|
| | The National Council on Compensation Insurance, Inc. (NCCI) offers workers compensation insurance information on its custom-built Web portal. However, manual content management processes that required IT involvement hindered NCCI employees’ ability to update content on the portal and keep up with archiving old data. Also, an outdated tool negatively impacted search results. To improve content management for employees and the search experience for any site visitor, NCCI migrated its Web portal to Microsoft® Office SharePoint® Server 2007 and used its Web content management and integrated search capabilities. Now employees use Office SharePoint Server 2007 workflows to control content lifecycles, maintaining a pared-down site with timely information that serves visitors who perform more than 800 daily searches. | | |
| |
| Shook, Hardy & Bacon | |
| |  | | Law Firm Wins Award for Intranet that Improves Access to More Productivity Tools |
Posted 2009-06-18 |
|
| | Shook, Hardy & Bacon (SHB) is an international law firm headquartered in Kansas City, Missouri. The firm’s aging intranet functioned more as a vehicle for corporate communications than as a collaboration platform for attorneys and support professionals. SHB wanted a more practical, useful intranet that would provide staff integrated access to all their research tools and resources. SHB migrated its intranet to Microsoft® Office SharePoint® Server 2007 and deployed the Enterprise Search feature. The new intranet provides attorneys with logically organized information and the tools they need for efficient collaboration. Searchable intranet content has increased by 80 percent, increasing self-serve access to data by up to 70 percent. Increased productivity reduces nonbillable hours at the firm and drives a competitive advantage in a global market. | | |
| |
| Gallup | |
| |  | | Consulting Firm Works Smarter with Integrated Search to Find Data, Expertise |
Posted 2009-01-15 |
|
| | Based in Washington, DC, Gallup provides management consulting, human resources, and statistical research services for customers worldwide. Gallup wanted to provide employees with enterprise search functionality to unlock the value of its corporate information and subject matter expertise. The company chose the integrated Enterprise Search functionality built into Microsoft® Office SharePoint® Server 2007 and gained search capabilities for people, expertise, and structured and unstructured data within an extensible global information management solution. With searchable My Sites that come with Office SharePoint Server 2007, everyone can take advantage of social networking technologies to find experts, work more productively, and boost customer service. | | |
| |
| McCann Worldgroup | |
| |  | | Marketing Giant McCann Worldgroup Streamlines Search and Collaboration |
Posted 2008-07-23 |
|
| | McCann Worldgroup, one of the world's largest marketing communications companies, spans 130 countries and represents the world's leading global marketers. McCann needed an easier way to find people and expertise within its seven separate business units, and it wanted to search and share content across the many networks that it had built for clients, business units, and locations. Using the search, portal, and content management capabilities in Microsoft® Office SharePoint® Server 2007, McCann enhanced both its internal and client communications sites and implemented new search solutions across the enterprise. Now McCann Worldgroup is providing its various business groups, project teams, partners, and clients with solutions to collaborate more effectively, find and share content more easily, and manage workflows more productively. | | |
| |
| Piper Jaffray | |
| |  | | Investment Bank Boosts Collaboration, Document Management, Enterprise Search |
Posted 2008-06-23 |
|
| | As Piper Jaffray grew, so did its need for more effective collaboration, information sharing, and enterprise search capabilities in order to support its international workforce and business operations. The company worked with Inetium, a Microsoft® Gold Certified Partner, to adopt a new collaboration and search solution based on Microsoft Office SharePoint® Server 2007. Collaboration sites are now easy to set up, so they're used wherever needed to support company projects. More people can publish and target information to specific subsets of employees, so the intranet is more relevant and popular. Enterprise search results are "astronomically" more relevant, according to one manager, enabling employees to make better use of the company’s online documents and resources. | | |
| | Read More... |
|
|
|
|
|
|
|