ECM

Enterprise Content Management

Review the following case studies to learn more about the enterprise content management capabilities of Office SharePoint Server 2007.

NOAA

Weather Archive Makes Information More Available with Simple Records Management

Posted 2009-09-29

The National Climatic Data Center (NCDC), a division of the National Oceanic and Atmospheric Administration (NOAA), manages the world’s largest archive of climate and weather information. NCDC provides support for the study of global climate change and other environmental issues. One of the center’s major initiatives is to digitize its vast archive of paper records and make them available to researchers over the Internet. NCDC previously used a records management system developed, managed, and hosted by Microsoft® Gold Certified Partner National Interest Security Company (NISC). While pleased with the NISC system, NCDC wanted a solution it could manage and host locally, if necessary. Working with NISC, NCDC used Microsoft Office SharePoint® Server 2007 to develop a simple, reliable records management system that can handle vast amounts of data and that its users can adopt seamlessly.

Dell

New Dell.com Boosts the Customer Experience While Reducing IT Effort

Posted 2009-08-25

Dell relies on its public Web site, Dell.com, as a key channel for its direct sales. To help customers more easily find the information they need and to simplify site management, Dell decided to redesign the underlying architecture of the site. It chose a solution based on Microsoft® products and technologies, including Microsoft Office SharePoint® Server 2007, FAST™ enterprise search technology, and the Microsoft .NET Framework. With this new solution, Dell can provide a more personal, efficient shopping experience that builds customer loyalty and helps ensure the completion of purchases. The solution also reduces the need to involve the IT department in Web content management. Finally, by transitioning to a Microsoft-based environment, Dell is confident that it has implemented a foundation that it can expand and extend to meet its ever-evolving business requirements.

Roche Diagnostics

Biotech Firm Implements Efficient IT Document Management System to Meet Compliance Needs

Posted 2009-07-20

A leader in in-vitro diagnostics, Roche Diagnostics manages a vast and expanding volume of molecular insights and translates it into products with high medical value for physicians and patients. Because of the complex and detailed nature of this work, Roche Diagnostics has stringent requirements for document management and storage. The company wanted to replace its existing document management system for IT projects with a new solution offering a more robust feature set. With help from Microsoft® Gold Certified Partner Alegri International, Roche Diagnostics built a solution based on Microsoft Office SharePoint® Server 2007, providing comprehensive security features, workflow support for the entire document life cycle, and automated Portable Document Format (PDF) rendering and publishing. The solution is designed to comply with strict U.S. Food and Drug Administration regulations.

Cushman & Wakefield

Global Real-Estate Firm Builds ECM Solution by Integrating Fast, Effective Search

Posted 2009-07-10

Cushman & Wakefield built itself into one of the world’s largest real-estate services firms. But could it build a search application for its Marketing department, which wanted to help the firm keep its leadership position? The marketers wanted a solution tailored to the document types and metadata tags that they already used to categorize content, in order to make searches as intuitive as possible. That’s what they got with a tailored search application built on Microsoft® Office SharePoint® Server 2007. The solution, which includes out-of-the-box features in Office SharePoint Server yet looks and feels highly customized, was fast and easy to create, is flexible enough to meet new business needs as they arise, and translates to a low total cost of ownership for Cushman & Wakefield over time.

WorleyParsons

Engineering Services Firm Saves Three Days a Week with Simplified Web Site Management

Posted 2009-06-30

WorleyParsons, a provider of professional services to the energy, resource, and complex process industries, has grown substantially through a series of mergers and acquisitions. To best reflect its international presence, and to be able to publish information in a timely manner, the company had to replace its outdated Web site. WorleyParsons used Microsoft® Office SharePoint® Server 2007 as the foundation for its new Web site. In less than three months, the company launched a new global corporate site, with tools that allow users to seamlessly publish content to WorleyParsons.com—with minimal involvement from IT. The publishing process is so much simpler that the company saves three days of time each week among IT and marketing personnel responsible for the publishing process.

Jones Lang LaSalle

Real Estate Firm Saves $500,000, Improves Service Delivery with Collaboration Solution

Posted 2008-11-25

Jones Lang LaSalle had grown rapidly - and outgrown its tools for collaboration and content management. At the same time, an economic slowdown and global competition increased the company's challenges. To fuel continued growth, Jones Lang LaSalle adopted a consistent solution for its intranet, client extranet, and Internet sites. Based on the 2007 Microsoft® Office system, including Microsoft Office SharePoint® Server 2007, the solution replaces flurries of e-mail messages with collaboration team workspaces that business units create and control themselves. Centralized enterprise content management reduces version control problems, eliminates the need to support storage of multiple document copies, and saves the company U.S.$500,000 per year. The solution was adopted with little or no customization required, containing development costs and speeding time-to-benefit.

General Mills

General Mills Manages Information with Comprehensive Records Management

Posted 2008-10-28

One of the largest food-product manufacturers in the world, General Mills operates in more than 100 countries. Like any global enterprise, General Mills generates an enormous number of electronic records that need to be managed for varying degrees of retention and easy access by authorized users. General Mills needed to develop an enterprisewide records management system to store, prioritize, and manage its very high volume of electronic records while minimizing disruption to the way people worked. The company used Microsoft® Office SharePoint® Server 2007 to develop a records management solution to store and manage millions of documents. General Mills is implementing coherent records retention policies, managing the capacity of its data center, reducing costs, saving time, and improving the ability of employees and decision makers to locate and access the information they need.

McKesson

Healthcare Services Company Fosters Rapid Adoption for New Collaboration Environment

Posted 2008-10-09

To promote collaboration among its many dispersed business units, McKesson, the nation’s largest healthcare services company, deployed Microsoft® Office SharePoint® Server 2007. McKesson realized, however, that its new technology would help the organization function as a cohesive entity only if users successfully adopted and took full advantage of the product’s capabilities. By taking a well-planned approach to deployment that included collaborative, Web-based training for users rather than individualized help-desk support, McKesson was able to foster a groundswell of excitement around Office SharePoint Server 2007. Now, more than 10,000 employees rely on the new collaboration environment to find and share information, manage documents and projects, and work together across business units—and that number grows every day.

Pella Corporation

Manufacturer Deploys Desktop Software to Speed Collaboration and Customer Deliveries

Posted 2008-09-16

As Pella expanded its products, manufacturing locations, and customer base, its employees needed to find new ways to quickly and consistently share information necessary to meet delivery commitments. The company migrated its 5,000 client computers to Microsoft® Office Professional Plus 2007 to take advantage of messaging, communication, and collaboration enhancements, as well as to improve employee productivity, communications, and delivery speed.

Defra

Government Department Adopts Two for the Price of One Records and Collaboration Tool

Posted 2008-07-01

The United Kingdom (U.K.) government’s Department for Environment, Food, and Rural Affairs (Defra) discharges its responsibilities through 3,000 core employees, dispersed throughout the country, who collaborate with a range of outside experts and stakeholders. Defra wanted a combined electronic document and records management (EDRM) system, and a tool set for 10,000 people to improve collaboration and comply with the government’s modernising agenda for e-government services. Defra chose Microsoft® Office SharePoint® Server 2007 to fulfil all three objectives with a standardised solution. Users are now creating records as part of their everyday work due to the automated workflows, without any extra burden. The department hopes to make significant cost savings by adopting a single system for records management and collaboration.